欺诈的英文译语怎么说

Unit9HowCanIServeYouBetter?

第一课时

一、用英语写出下列单词和词组

1.污渍2.延误

3.售后问题4.客户服务部

5.扔掉6.发票

7.投诉信8.联系

9.差价10.解决

二、补全对话

A:Goodmorning,Ihelpyou?

B:Goodmorning.1._______________________________

A:MayIknowthereasonwhyyouwanttoreturnit?

B:2._______________________.Thekeysareslowandsometimesstopworkingsuddenly.

A:That’dyoubuyit?

B:Just3daysago.

A:Isee.3.________________________

B:Ofcourse,hereyouare.

A:4.____________________

B:No,antmymoneyback.

A:Sure,you’llgettherefunddirectlytoyourAlipaywithin3days.5.________________________

B:It’sfine.

’ssomethingwrongwiththekeyboard.

ortheinconvenience.

veyourreceipt,please?

D.I’dliketoreturnthislaptop.

ouliketochangeforanotherone?

三、连词成句

,Customer,contact,you’d,the,Services,(.)

___________________________________________________________________________

day,bought,department,I,it,store,from,a(.)

___________________________________________________________________________

,the,receipt,keep,did(?)

___________________________________________________________________________

,why,I,want,return,scarf,you,this,ask,to(?)

___________________________________________________________________________

,have,you,to,I’m,price,the,pay,difference,otherwise(.)

___________________________________________________________________________

四、名人名言

Theonlylimittoourrealizationoftomorrowwillbeourdoubtstoday.—elt

实现明天理想的唯一障碍是今天的疑虑。——富兰克林罗斯福

Themanwhohasmadeuphismindtowinwillneversayimpossible.—NapoleonBonaparte

凡是决心取得胜利的人从来不说“不可能”。——拿破仑波拿巴

Ourdestinyoffers,notthecupofdespair,butthechaliceofopportunity.—RichardNixon

命运给予我们的不是失望之酒，而是机会之杯。——理查德尼克松

Thereisnosuchthingasagreattalentwithoutgreatwillpower.—HonoredeBalzac

没有伟大的意志力，便没有雄才大略。——奥诺雷德巴尔扎克

Trynottobecomeamanofsuccessbutrathertrytobecomeamanofvalue.—AlbertEinstein

不要为成功而努力，要为做一个有价值的人而努力。——阿尔伯特爱因斯坦

第二课时

一、词义配对

essionofregretathavingcausedtroubleforsomeone

alistinthetechnicaldetailsofasubjectoroccupation

retofunctionnormally

e(acomputersystemorprogram)tostopworkingsuddenly

altelephonelineforpeopletofindoutortalkaboutsomething

二、单项选择

Ineedtodo?

laprogram.

top___________wellatthebeginning.

g

ayofgoodshascausedmealotof___________.

e

oucansolvetheproblemintwodays,___________I’llaskforarefund.

contactme__________.

sI’mconcerned

senda__________tohelpyoufixthecomputer.

cian

y_________aboutthemalfunction.

d

keep__________thebestproducts.

ing

9.__________ourafter-salesteam,Iwouldliketoapologizefortheinconvenience.

f

___________somecouponswiththeemail.

e

三、完形填空

Doyourememberlastsummer,whenangrytravelerswereurgingthegovernmenttodo

somethingaboutairlinecustomerservice?Airlines1toimprove,andtheyadopted(采用)

newstandardsjustbeforeChristmas.2asanothersummernears,plentyof3travelers

don’tseemuchimprovementincustomer4overall.

Thismonth,theDepartmentofTransportation’s(DOT)officewillpublishitsfirstcritical5

veysuggestsproblems:thenumberof7

totheDOTaboutthetop10airlinesinthefirstquarter889%fromayearago.

Hitlastsummerbypassengercomplaintsandthethreatofconsumer-protectionlawsbythe

9,14airlines10toadoptasetofbasiccustomer-servicestandardscalledCustomersFi王冕者诸暨人文言文阅读答案 rst.

The“12promises”hen,

airlineshavebeenredesigningwebsites,retrainingemployeesandupgradingtechnology.

d

d

e

ing

ints

四、将下列句子翻译成中文

imeIinstallaprogram,i泪痕红浥鲛绡透什么意思 tcrashes.

_______________________________________________________________________

endatechniciantoyourhometocheckontheproblemwithinthreedays.

_______________________________________________________________________

panymakeseveryefforttoprovidethebestproductsandserviceforourcustomers.

_______________________________________________________________________

tingtocheckifyourlaptopisworkingproperlynow.

_______________________________________________________________________

aveanyfurtherquestions,pleasedonothesitatetocontactus.

_______________________________________________________________________

第三课时

一、圈出与售后政策相关的八个单词和词组

二、选词并用适当形式完成对话

properreplacedamagewarrantydescribe

chargereceiptbatterycustomerpurchase

A:Goodmorning,1）Ihelpyou?

biwarrantygfunconditionaloikrefundlreplacementbfdamageuamisusetacostxipurchasejke

B:Goodmorning.I’mwonderingifIcangetafree2)forthephone.

A:Couldyou3)theproblemindetail?

B:Well,everytimeI4)it,itgetsreallywarm,andthesamethinghappensafterIuse

itforalongtime.

A:sthere’ssomethingwrongwiththe5).

B:lyscaresme,youknow?I’mafraiditmayexplodesomeday.

A:Sorryformakingyouworried,butwepromisethatsuchkindofaccidentwon’thappenaslong

asyouuseit6).

B:anttochangeforanotheroneassoonaspossible.

A:MayIknowthedateof7)?

B:titjust4daysago,andIkeepthe8).

A:Thenwecangetyouanewoneaccordingtoour9)makesurethere’s

no10)withyourphoneandsenditbacktouswithin3days.

B:Great.I’llsendittomorrow.

三、按照要求改写句子

teastainonhisshirt.(用therebe句型)

erboughtthissmartphone10monthsago.(用被动语态)

anttoreplacethebattery,youneedtopay300yuan.(用Itcosts…to…)

entlydroppedthephoneontheground.(用byaccident)

erA’erA’sphoneisstillunderwarranty.(用连词合并句子)

四、阅读理解

thenameofthiscompany?

conditioncanthecustomergetafreereplacementpart?

gisthewarrantyperiodofthebattery?

ccessoryenjoysthelongestwarrantyperiod?

youcontactthiscompany?

第四课时

一、搭配短语

e

ers

eputation

二、将下列中文翻译成英文

1.而不是2.令人尊敬的

3.彬彬有礼的4.积极的

5.职业的6.欺诈

7.不满意的8.撒谎

三、改写句子

ositiveisimportantforasalesperson.

Itisimportantforasalespersonpositive.

sthese,agoodsalespersonneedstobehonest.

these,agoodsalespersonneedstobehonest.

ersdonotlikethefeelingof“beingsoldto”.

Customersthefeelingof“beingsoldto”.

ardformulatedtherulecalled“250”.

TheruleJoeGirardiscalled“250”.

ipoffonecustomer,youarenotjustmakingonedissatisfiedcustomer.

Ifyouonecustomer,youarenotjustmakingonedissatisfiedcustomer.

四、补全短文

Thesuccessofabusinesscomesfromitshigh-qualityproducts,andhighcustomersatisfactions

ayinggoes,1._________.Customerspurchasegoodsandgivepositivefeedback

toyourbusinessiftheyarehappywithyourservice,theref掌上春 求之不得 orebringmorecustomersforyou.2.

_________.

Tosatisfyyourcustomers,youneedtoalwayskeepthefollowing3rulesinmind:

Bepatient

Customersmayspendlongtimedecidingwhichproducttobuy,theymaygetanxiouswhen

waitinginalongqueue,andevengetangrywithyouwhensomethinggoeswrong.3.__________

andcomfortthembyprovidingreasonablesuggestions.

Beresponsible

4._________:makephonecalls,talktootheragents,offeralternativesolutions,doeverything

etyourcustomersfacedifficultiesalonenorsimplyreply‘Sorry,Idon\'tknow’.

Dealwithcomplaints

Noonelikescomplaints,butyoumaytakethemasanopportunitytosolvecustomers’problems,

pleasethemand5._________.Complaintsalsorevealtheshortageofyourproductorservice,and

helpyouknowmoreaboutcustomers’needs.

urcustomerstosolveproblems

uneedtodoistokeeppatience

’swhymostbusinessgivesprioritytocustomerservice.

tterreputationforyourbusiness.

tomerisking.

五、阅读理解

A

ExceptionalCustomerServiceofHaidilao

Haidilao,awell-knownhotpotchain,providescustomerservicebeyo占为己有苏静初 ndatypicalChinese

diner’sexpectationsandthishascharacterisedthe“Haidilaoexperience”.

Visitorsoftenhavetowaituptoanhourormoreforatable,soHaidilaoprovidesfree

entertainmenttokeepcustomerssatisfied,includinganailsalon,boardgames,snacksanddrinks.

Whenthecustomerisfinallyseated,staffprovideaprons(围裙)andprotectivebagsformobile

phonestoensurethatthespicyhotpotbroth(汤)won’tstaincustomers’clothesandtheir

accessories.

Whilecustomersenjoythedeliciousfood,theserverskeepaneyeonthemandarereadyto

omerscelebratetheirbirthdayatHaidilao,staff

willorganisea“party”sediningalone,therestaurantwill

provideabigtoytositoppositetoaccompanythem.

emarkablese千古第一猛将排名 rvice

attractsmoreandmorepeople.

判断正误(T/F)

()ao’scustomerserviceisbeyondpeople’sexpectations.

()erscangetserviceandfoodatalowpricewhilewaiting.

()affnoticethere’restainsoncustomers’clothes,theywillprovideaprons.

()placedtoshowthatcustomersfeellonely.

()aotrieshardtosatisfycustomers’needs,thuswinmorecustomers.

B

AICustomerService

Nowadays,handlingroutinequestions,suchasrefundrequest,deliverydelayanddiscount

information,isonlyapieceofcakeforAI(ArtificialIntelligence)eryou

gotquestions,justclickbuttonsorsaythekeyword,AIcustomerservicewillrespondinonesecond

ing24/7support,itisalwaysreadytosolveproblems.

Withrapidscientificandtechnologicaldevelopment,AIcustomerservicecanevendetectand

analyzefeelingsandemotions,thenreactinadecentwaylikehumansdoandmakepersonal

recommendationsdependingonclients’alreadyhaveencounteredsome

bestAIcustomerservice,forinstance,thechatbotDianXiaomi(shopassistant)developedby

Alibaba,butfailedtorecognizethepersontalkingtoyouisnotreal.

Efficient,responsive,convenient…alltheseoutstandingfeaturesmakeAIcustomerservicean

idealreplacementofhumanagents,butwillthiscometrue?Byfar,themerchantsaremorelikely

toletAItakecha

all,AIcustomerserviceisstillonthewayoflearningandnotyetqualifiedtomanageallkindsof

problems.

根据文段结构完成思维导图

参考答案Unit9

第一课时

一、用英语写出下列单词和词组

erServices

t

t

t

二、补全对话

1.D2.A3.C4.E5.B

三、连词成句

’dbettercontacttheCustomerServices.

titfromadepartmentstoreyesterday.

keepthereceipt?

kwhyyouwanttoreturnthisscarf?

iseI’mafraidyouhavetopaythepricedifference.

第二课时

一、词义配对

1.C2.B3.E4.A5.D

二、单项选择

1.C2.A3.C4.A5.B

6.A7.B8.C9.B宋词十大名篇诵读 10.A

三、完形填空

1.A2.B3.B4.C5.D

6.A7.D8.A9.C10.B

四、将下列句子翻译成中文

1.每次我安装程序它就瘫痪。

2.我会在三日内派一名技术人员到您家核实问题。

3.我们公司致力于为顾客提供最好的产品和服务。

4.我写信是想知道您的手提电脑现在是否能正常工作了。

5.如果您有其他疑问，请尽管与我们联系。

第三课时

二、圈出与售后政策相关的八个单词和词组

biwarrantygfunconditionaloikrefundlreplacementbfdamageuamisusetacostxipurchasejke

二、选词并用适当形式完成对话

y

三、按照要求改写句子

sateastainonhisshirt.

artphonewasboughtbymyfather10monthsago.

s300yuantoreplacethebattery.

edthephoneonthegroundbyaccident.

erA’sdemandcanbemet,becausehisphoneisstillunderwarranty./

CustomerA’sphoneisstillunderwarranty,sohisdemandcanbemet.

四、阅读理解

.

ndamagewithinthewarrantyperiod.

3.1andahalfyear.

.

5.(Writeanemailto)Support@ervice@.

第四课时

一、搭配短语

1.D2.B3.A4.E5.C

二、将下列中文翻译成英文

able

ve

/ripoff

ie

三、改写句子

tionto

e/hate

atedby

四、补全短文

1.E2.C3.B4.A5.D

五、阅读理解

A:

1.T2.F3.F4.F5.T

B:

nt

e

s

ient

ied