23rd是什么意思d在线翻译读音例句

最新整理

Unit2

I.

1.

6.

A/B

A/B/C/D

2

.

7

.

C

B/D

3.

8.

D

B/C/D

4

.

9

.

A/D

B/C5.

10

.

D

A/B/C/D

II.1.

2.

3.

4.

5.

6.

7.

8.

9.

10

.

s,edfor,ber23rd

ring,u

er

/

otations,radeterms

nclosedlist

,youof

principals,arketfor

gin,sofyourexportproducts

III

.

IV.

intention,interestedin,view,suitable,grateful,have,together

with,appreciate,as,suppliers

beeninformedbyJamesonGarments(Vancouver)

youareoneoftheleadingexportersoftextilesinHangzhouand

thatyouwishtoextendbusinesstoourmarket.

dliketohaveyourlowestquotationsforthecaptioned

goodsonthetermsandconditionslistedbelow:

sendmesomefurtherinformationonthefeaturesandcosts

oftheVernardlineofUltrasonicequipment,whichyourecently

advertisedinElectronicsmagazine.

nterestedinimportingChinesefurnitureandwouldbe

pleasedtoreceiveacopyofyourlatestcatalogue,pricelist

andexportterms.

dbegratefulifyouwouldsendusacomprehensiveprice

list,togetherwithsomesamples,ofthegoodswhichyoucan

最新整理

V.

VI.

supply.

elow-voltagemicrowaveovensareingreatdemandinour

dthereforemuchappreciateitifyoucouldlet

ushaveyourcompetitivepricesforthemodelsavailableat

present.

etointroduceourselvesasaleadingimporterofsurgical

instrumentsandareinterestedinreceivingacopyofyourlatest

catalogueforourreference.

lizinginthelineofconfectionery,wehaveextensive

connectionswithfoodstoresthroughoutthiscountry.

dbemuchobligedifyoucouldsendusacompletesetof

leafletssoastogiveusageneralideaoftheexportitemsyou

handle.

&Clarkofthiscity,wehavelearnedthat

youareregularsuppliersofChinesekitchenware,forwhich

thereisagrowingdemandhere.

readwithinterestyouradvertisementinthelatestissue

ofTelevisionWorld,andwouldliketohavefullparticularsof

yourproducts,includingspecifications,pricesandpacking.

amousimportersofcomputers/importersofcomputers

offamousbrands,withbranchesinthreeneighbouringcities.

sendusacatalogforallyourproductswithdetailed

specificationsforourbuyers’reference.

ializeintheimportofmotorcycleswithahistoryoften

years,andwouldlikeyoutosendusyourcatalog,pricesand

othernecessaryinformation.

goodsaregoodinqualityandmoderateinprice,very

likelywecaninduceourbuyerstoplaceanorder.

nterestedin(buying)thetilesyouadvertisedin

ore,itwouldbeagreathelptous

ifyoucouldsendusfurtherinformationassoonaspossible.

VII

.

.

456HuqiuRoad

Suzhou,China

September10,199-

TheSalesManager

.

最新整理

173WaterlooStreet

LondonE.C.4

Britain

DearSir

WehavenoticedwithinterestyouradvertisementintheAugustissue

ofTheMagicCarpetandfeelthatthepatternsofyourcarpetsmay

appealtoChinesecustomers,especiallythewell-to-donewlyweds.

Therefore,wewouldliketohavedetailedinformationaboutthe

varioustypesofcarpetsavailableatthemoment,suchas

specificationsandprices,ifpossibletogetherwithsample

cuttings.

AsweintendtolayinastockfortheNewYearsales,itwouldbe

agreathelptousifwecouldreceiveyourreplybytheendofthis

month.

Yoursfaithfully

.

ImportManager

Unit2TYKey

eChineseequivalentofeachofthefollowingterms:

1)小册子2)同业/商业/批发折扣

3)目录价格4)付款交单

5)进口代理6)交货时间表

7)还盘8)经销商/分销商

9)交易会10)连锁商店

eEnglishequivalentofeachofthefollowingterms:

1)articlenumber2)businessstatus

3)retailer4)demonstration

最新整理

5)linesofbusiness6)parentcompany

7)salesliterature8)specialty/speciality

9)tradeassociation10)wholesaler

eachofthefollowingblankswithaproperpreposition:

1)on2)with3)to4)From,about

5)of或upto6)for,off7)at8)as

tandcorrectthemistakeineachofthefollowingsentences:

1)…availyourselfofthis

opportunity.

2)…isscheduledforDecember24.

3)…we’dliketoplacelarge

orders…

4)…wecanquoteyou.

5)…areinterestedtolearn…6)…enclosingapricelistfor

your…

7)…gladtomakeyouaspecial

offer…

8)…exportersintherubber

trade…

9)…canmeetordersof…10)…forwardtoreceivingyour…

theblankswiththegivenverbsintheirproperformsandwith

modalverbswhennecessary:

1)would/couldquote,advertised2)ruling

3)hasbeen4)toinquire,exhibited,held

5)arelooking6)have,describes

theonewordorphrasethatcorrectlycompletesthesentence

orthatmeetstherequirementspecificallysetout:

1.D2.B3.D4.B5.B6.B7.D8.B9.C10.C

atethefollowingsentencesintoEnglish:

elatestissueofComputerWorldwehavelearnedaboutyourFinance

dappreciateitifyoucouldsendusa

descriptivebooklet.

impressedwiththevehiclesyoudisplayedattheBeijingTradeFair.

PleasequoteyourpricesonFOBbasisfortheautomobileslistedabove.

letusknowifyoucansupplythelinesofgoodsspecifiedinthe

dappreciateitifyouwouldsendusacopyofprice

listandtermsforyourexports.

amplesareofthestandardwerequire,wewillplaceasubstantial

最新整理

ookingforwardtoreceivingyourfirmofferbyMarch5.

oupleaseprovidedetailedinformationonthetypesandqualityof

leisurewearyouhaveavailableandquoterelevantpricesindicatingyour

deliverytime.

nEnglishletterinthefullcorrectlayoutbasedonthe

informationorinstructionsgivenbelow:

September17th,201-

TheSalesManager

.

72ZhongshanRd.

Shanghai200001

China

DearSirorMadam,

nterested

intheCarry-onyouadvertisedinthismonth’seditionofSkyMall.

Wouldyoumindansweringthefollowingquestions?

ycolorsdoestheCarry-oncomein?

vantagesdoesithaveoversimilarproducts?

oupleaseofferusa20%tradediscount?

aveaquantitydiscountifweplaceanorderfor1000bagsat

onetime?

YourquotationreachingusbeforeOctober1willbehighlyappreciated.

Wearelookingforwardtoyourreply.

Verytrulyyours,

MichelleJackson

ImportManager

Unit3

I.

1.

6.

A/B/D

B/C

2

.

/

B

3.

8.

A/B/C/D

A/D

4

.

C

A/B5.

A/B/D

B/C

最新整理

7

.

9

.

10

.

II.1.

2.

3.

4.

5.

6.

7.

8.

9.

10

.

ceived,asedto,

nclosing,B./edspecifications

,,

Noerror

ly

terest,tissue

toodtobe,5%,vidualitem

an,stprices

eteset,fident

III

.

IV.

intend,havestockedonly,havedecided,select,shouldbeobliged,

wouldsend,haveexamined,shallcontact,

kthatwhenyouseeoursamples,youwillagreethatthe

qualityofthematerialusedandthehighstandardof

craftsmanshipwillappealtothemostselectivebuyers.

weareatpresentunabletomeetyourrequirementforthe

captionedarticles,weshallbeonlytoopleasedtorevertto

thematteronceoursuppliesarereplenished.

ldliketodrawyourattentiontoourotherproductssuch

asstainlesssteelkitchenware,detailsofwhichyouwillfind

inthecatalog,andlookforwardtoyourfirstorder.

request,wearenowquotingyoufor1,000dozensteel

tapesatUSD5.--os.

ellawarethatourcompetitorsarequotingat

considerablylowerprices,butourproductsareobviously

superiorinqualityandthereforerepresentbettervalue.

ytoyourinquiryofJanuary12,wearepleasedtoinform

youthatacatalogandapricelisthavebeenairmailed

最新整理

V.

VI.

VII

.

separatelyforyourreference.

,however,youneedanyotherinformation,pleasedonot

lbeonlytoogladtoanswer

furtherquestionsfromyou.

illnotice,ourpricesarequitecompetitive,andsince

wecarrylargestocksofallmodels,wecanpromisedelivery

withinamonthofreceiptofyourL/C.

anletushaveanideaofthequantityyouaregoingto

order,wemayconsidergivingyouamorefavorablediscount.

wenolongersupplyTypeSB-95,wehaveinstockType

SB-99,whichisbothbetterinperformanceandmorereasonable

inprice.

agerlyexpectingtohavedetaileddiscussionswithyou

soononthetradetermsyousuggested.

tohavemoreinformationfromyoubytheendofthismonth

forourbuyers’reference.

now,thereisasteadydemandinyourmarketforsuch

durableandmoderatelypricedgoodsasours.

twanttoinfluenceyou,butwehopeyouwillbeable

tosendusyourorderwithinthismonthaswemaysoonrunshort

ofsupply.

lnodoubtfindourpriceveryfavorableifyoucompare

itwiththequotationsofothermanufacturers.

,

ThankyouforyourenquiryofAugust16concerningour

equipment,whichyousawattheInternationalFarmMachineryFair

inBonn.

Inanswertothespecificquestionsinyourletter,firstlet

mesaywearewillingtoconsidersubstantialdiscountonorders

overRMBY1,000,000.

Withregardtothetermsofpayment,wewouldsuggestsight

L/Cfortheinitialstage.

Wecanfulfillorderswithinthreemonths,unlessthereare

specialspecifications,whichmaytakealittlelonger.

Weareenclosingourcurrentcatalogandpricelistquoting

kprices,andwethinkyouwillfindtheearth-moving

equipmentonpp.101-115ofparticularinterestfortheworkyou

equireanyfurtherinformation,pleasecontact

usandwewillbepleasedtosupplyit.

最新整理

Yourssincerely,

Unit3TYKey

eChineseequivalentofeachofthefollowingterms:

1)执业会计师2)破产企业的库存

3)带插图的目录本4)目的地交货

5)价目表6)促销广告宣传等的小礼品

7)保兑的信用证8)运费保险费付至……

9)订货付款/随订单付现10)广告小册子

eEnglishequivalentofeachofthefollowingterms:

1)bid2)consumergoods

3)ExWorks/EXW4)enduser

5)FreeCarrier/FCA6)tradeterms

7)netprice8)quotationsheet

9)FreeonBoard/FOB10)supermarket

eachofthefollowingblankswithaproperpreposition:

1)of2)At3)from4)on

5)from,

through,to

6)with7)As8)into

tandcorrectthemistakeineachofthefollowingsentences:

1)…offeredatadiscount…2)…inquiringfor/aboutour

electric…

3)…areadysaleforour

products…

4)…alltheproductsyoustock?

5)…outofstockofthemake…6)…willremainvalidfor…

7)…meetingyourdeliverydate.8)…beoffurther…

9)…adetailedquotationfor…10)…willkeepthisoffervalid…

theblankswiththegivenverbsintheirproperformsandwith

modalverbswhennecessary:

最新整理

1)hascompelled2)isnowbeingsent

3)advertised,enclosed,shows4)increasing

5)decide,attached6)required,istobemade

theonewordorphrasethatcorrectlycompletesthesentence

orthatmeetstherequirementspecificallysetout:

1.A2.D3.A4.C5.D6.A7.D8.D9.A10.D

atethefollowingsentencesintoEnglish:

ouforyourinquiryofJuly3forourHighDefinitionTVSetsadvertised

owattachingourdetailedquotation

sheetforyourreference.

kyoufortheinterestyouhaveshowninournewproducts,the

pricesofwhich,asyouhavenoticed,forward

toreceivingyourinitialorder.

rneandthatwe

areofferinga10%enjoya15%

discountonordersofAUD30,000andover.

iveyouanadditional5%cashdiscountifyouagreetomake

paymentbyletterofcreditorcashwithorder.

msyouinquireforareoutofstock,butwecanofferyou

substitutes,whicharemorefavorableinpriceandnolesssatisfactory

inquality.

nEnglishletterinthefullcorrectlayoutbasedonthe

informationorinstructionsgivenbelow:

.

ai200001China

Website::86-21-32222222Fax:86-21-32222223

September18,201-

MichelleJackson

ImportManager

ContinentalTravelGoods,Inc.

1854thAvenue,NY10012

U.S.A.

DearMsJackson:

Thankyouverymuchfortheletteryoufaxedtousyesterdayinquiring

最新整理

forthecarry-onsweadvertiseintheSeptemberissueofSkyMall.

Wearedelightedtoansweryourquestionsasfollows:

neofbagscomesinfourcolors:red,blue,blackandbrown.

sarehard-sided,whilesimilarproductsarejustsoft-sided.

alallowanceforatradediscountinourcountryis10%.

allowyouaquantitydiscountof8%ifyouplaceanorderfor

1000bags.

Weareenclosingourlatestillustratedcatalogueshowingyouvarious

linesofluggageweproduce.

Ifyouhaveanyfurtherquestions,ooking

forwardtoreceivingyourfirstordersoon.

Sincerely,

JUMing(Mr.)

OverseasSalesDepartment

Encl.:

Unit4

I.

1.

6.

A/B/C/D

C

2

.

7

.

A

A/D

3.

8.

A/B/C/D

B/C

4

.

9

.

C/D

B/D5.

10

.

B

A/C/D

II.

1.

2.

3.

4.

5.

6.

7.

8.

9.

seinwoodencases,ll

ct,ndment

withthem

urance

,,,D.a

ks,kingis

A./le,

e

Noerror

最新整理

,order

III

.

IV.

V.

VI.

competitive,quoted,case,that,ship,between,atotalof,qualify

for,Since,beobliged

leasedtogiveyouanorderforthefollowingitemson

theunderstandingthattheywillbesuppliedfromcurrentstock

atthepricesnamed.

34,andwearepleased

toencloseourSalesConfirmationNo.9975induplicate,onecopy

ofwhichpleasesignandreturntousforourfile.

derisreceivingourimmediateattentionandcanbe

deliveredwellwithinyourtimelimit.

hankingyouforyourorder,wehavetoexplainthatour

pricehasincreasedby5%owingtoacorrespondingriseinthe

pricesofrawmaterials.

r,inordertofinalizethefirsttransactionbetweenus,

wearereadytoallowyoua5%discountifyoucanincreasethe

quantityto1,000.

toconfirmourtelephonediscussionthismorning.

504for1,500poundsofLongjing

GreenTeaat36penceperlbCIFLondonforshipmentduring

June/July.

emandforourlaserprintersisontheincrease,wehope

youwillactimmediatelyifyouareconsideringplacinganorder

withus.

notethatthegoodsmustbeinstrictconformitywiththe

firstorderissatisfactorily

executed,regularorderswillfollow.

arenowpleasedtoorderfromyou2000dozenpuresilkT-shirts.

(Fordetails,pleaserefertoourenclosedorderNo.358.)

ghourpriceisalittlehigherthanquotationsofother

suppliers,thesuperiorqualityofourproductsmorethan

compensatesforthedifferenceinprice,anditistoyourown

advantagetoordergoodsofreallygoodquality.

ouldincreasethequantityofyourorderto500cases,

pleaseletusknowimmediatelyandwewouldbeonlytoogladto

giveyoua5%discount.

rrequireditemscanbesuppliedfromstock,andwecan

assureyouofourbestattentiontoyourorder.

最新整理

VII

.

VII

I.

trialshipmentcanreachusbymid-Octoberandthe

qualityturnsouttobesatisfactory,weshallsendyoufurther

orders.

rdancewiththetermsagreeduponinourrecentexchange

offaxes,wearenowsendingyouourS/CNo.1234induplicate.

structionstothecontraryarereceivedbeforetheend

ofthismonth,weshallshipyourorderinDecember.

DearMsCollins,

27forourrotaryprinting

to

informyouthatwecancomplywithallyourrequirementsexceptfor

PM600,whichisunfortunatelyoutofstockatthepresentmoment.

We,therefore,wouldliketoplacebeforeyoutwoalternativesfor

yourconsideration.

cellentsubstituteforPM600,werecommendPM630,which

isourlatestmodel(fordetails,seeattachedleaflet)andcan

beshippedtogetherwithPM800inNovember.

youstillpreferPM600,wecanshipyourorderintwo

lots,800inNovemberandPM600inJanuarynextyear,

whichistheearliesttimewecanmanage.

Welookforwardtoyourearlydecision.

Yourssincerely

9935

Qingdao,August23,

1999

Sellers:QingdaoTextilesImp.&.

Buyers:.

ThisContractismadebyandbetweentheBuyersandtheSellers,

wherebytheBuyersagreetobuyandtheSellersagreetosellthe

under-mentionedcommodityonthetermsandconditionsstipulated

below:

Commodity:Cardigans,.406L

Specifications:100%wool,pink30%,blue30%,brown40%

Quantity:900cardigans

最新整理

UnitPrice:atDM25.--each,CIFC2%EMP

TotalValue:DM22,500(SayDeutcheMarksTwenty-twoThousand

FiveHundredOnly)

Packing:Eachinapolybag,5dozentoacarton,inthecolor

assortmentstipulatedabove

Insurance:TobeeffectedbytheSellersfor110%oftheinvoice

valueagainstAllRisks&WarRiskasperChinaInsurance

ClausesofJanuary1,1981

TimeofShipment:DuringSeptember/October,1999,withtranshipment

prohibited

PortofShipment:Qingdao,China

PortofDestination:EMP,tobespecifiedintheL/C

ShippingMarks:AttheSellers’option

TermsofPayment:ByirrevocableL/CatsightinfavoroftheSellers

tobeopenedbytheBuyersthroughafirst-classbank

for100%oftheinvoicevaluetoreachtheSellers

40daysbeforeshipment

Unit4TYKey

eChineseequivalentofeachofthefollowingterms:

1)标题2)工厂交货

3)代用品，替代品4)以快递传送

5)交易额、销售额、成交额6)资信状况

7)进口许可证8)形式发票

9)支票10)销售确认书

eEnglishequivalentofeachofthefollowingterms:

1)tocountersign/

countersignature

2)workmanship/craftsmanship

3)freight/freightcharges/

carriage

4)trialorder

5)salescontract6)indent

7)demand/requirements8)advantage

9)mutualbenefit10)specifications

eachofthefollowingblankswithaproperpreposition:

1)with2)over3)in4)against

5)by,for6)to7)within,of,

最新整理

beyond

tandcorrectthemistakeineachofthefollowingsentences:

1)…willbetotheadvantageof…2)…payableondemand.

3)Thepriceincreasehasbeen…4)Asregards/Regardingthe

agreement…

5)…preferfur-linedovercoats.6)…subjecttodeliverybeing

made…

7)…essentialthatthegoodsbe

delivered…

8)…regardedassettled.

9)…hasbeenontheincrease…10)…regulationsrequireusto

obtain…

theblankswiththegivenverbsintheirproperformsandwith

modalverbswhennecessary:

1)wouldlike,isgaining2)reaches

3)sent,tocountersign4)beplaced

5)will/can6)renamed,enhances

7)must/havetoreplenish

theonewordorphrasethatcorrectlycompletesthesentence

orthatmeetstherequirementspecificallysetout:

1.C2.A3.C4.C5.D6.D7.A8.D9.A10.D

atethefollowingsentencesintoEnglish:

examinedyourcatalogsandsamplesandarenowattachingourorder

formen’sandboys’sweatersinassortedsizes,colors,anddesigns.

owmakinguptheorderandcan

makedeliverywithin30daysofreceiptofyourL/C.

ed/Attachedisourorder#rderedgoodssellwellin

ourmarket,wewillplacefurtherordersinthenearfuture.

youwilltakeadvantageofthisexceptionalquotation,whichremains

ile,weareenclosingtherelevant

proformainvoicesothatyoumayapplyfortherequiredimportlicense.

97064madeout

signandreturnonecopyforour

file.

nEnglishletterinthefullcorrectlayoutbasedonthe

informationorinstructionsgivenbelow:

最新整理

June26,201-

AngelaMansfield

ImportManager

SweetHomeInc.

666LincolnAvenue

LosAngelesCA94158

U.S.A.

DearMsMansfield:

3257youfaxedusyesterday,whichisnow

receivingourattentionandcanbedeliveredbytheendofNovember.

countersignandreturnonecopyforourfile.

Besides,youarerequestedtoopenthecoveringL/Cassoonaspossible,

enablingustoshipthegoodswithinthetimelimityourequire.

Wearelookingforwardtoreceivingfurtherordersfromyou.

Sincerely,

HuaLin

ExportManager

Encl.

最新整理

Unit5

I.

1.

6.

B/C/D

D

2

.

7

.

B/D

A/C/D

3.

8.

C

B/C

4

.

9

.

A/B/C

/5.

10

.

A/B/C

D

II.1.

2.

3.

4.

5.

6.

7.

8.

9.

10

.

rds,pt

ed,n

,ove

ates,fected,,

follows/toread

,asis,einsured

sethesalesof,you,tably,D.

havebeenreceived

hinaInsuranceClauses

ular/extra,ed,mfortheextra

echargedto

,ly/assoonaspossible,/need/hope

foreMay31/onMay31atthelatest

equire,gree,encein

premium

III

.

IV.

cover,individual,available,suitablefor,which,inwhich,be

grateful,sothat,assure,require

dlikeyoutoarrangeanallriskopencoverpolicyfor

ourchinawareshipmentswhichweintendtoexportoverthenext

threemonths.

anofferuscompetitiverates,wewillconsiderfurther

policieswithyouonothershipments.

wdesiretohavetheshipmentinsuredatyourend,we

shallbepleasedifyouwillarrangetoinsurethegoodsonour

behalfagainstAllRisksfor110%oftheinvoicevalue.

ested,wehavecoveredyourorderwithPICC,andthe

insurancepolicywillbesenttoyouthroughthebanktogether

withtheothershippingdocuments.

最新整理

V.

VI.

VII

.

hecaseopenedandthecontentsexaminedbyalocal

insurancesurveyorinthepresenceoftheshippingcompany’s

agent.

bsenceofyourdefiniteinstructionsaboutinsurance,

110%of

theinvoicevalueasusual.

,

asyouknow,ore,

ifyourequirethisadditionalcoverage,theextrapremiumwill

bebornebyyou.

uyerfindsafterinspectionthatthegoodsaredamaged,

hehastherighttofileaclaimwiththeunderwriteragainst

asurveyor’sreportwithin30daysofthearrivalofthegoods

attheportofdestination.

ettoinformyouthatoftheinvoiced12laserprinters

inCaseNo.8,fivewerefounduponarrivaltobebadlydamaged.

(OR:WewishtoinformyouthatCaseNo.8wasinvoicedas

containing12laserprinters,fiveofwhichwereregrettably

founduponarrivaltobebadlydamaged.)

ple’sInsuranceCompanyofChinaisalargestate-owned

enterprise,whichenjoysthereputationofsettlingclaims

promptlyandequitablyandhasagenciesinthemainportsand

areasthroughouttheworld.

definiteinstructionsfromyouevenattheendoflast

month,l

soastoavoiddelayinshipment.

referinsuranceunderInstituteCargoClauses,weshall

bepleasedtocomply,butthedifferenceinpremium,ifany,

shallbeforyouraccount.

hegoodsexaminedbyasurveyorupontheirarrivaland

nclosealistof

thedamagedgoods.

veyor’sreportshowsthatthesegoodsareunsalable.

Therefore,wehavetoaskforimmediatereplacements.

ouforyourfaxofOctober22,quotingusyourpresent

ishtoinsurewithyouthefollowing

consignment:

DearSir/Madam

WehavereceivedyourquotationofNovember5,whichwefindquite

dbegladifyouwouldcoverusagainstAll

最新整理

Risks,warehousetowarehouse,tothevalueofCan$274,895.--,on

15(fifteen)casesofceramichandicrafts,fromQingdaotoVancouver

l.

Thecertificatemustreachusbythe17thatthelatest,sinceit

hastobepresentedwiththeotherdocumentstothebankwithwhich

aletterofcredithasbeenopened.

Welookforwardtoyourpromptreply.

Yourssincerely

Unit5TYKey

eChineseequivalentofeachofthefollowingterms:

1)总额保险单2)预约保险

3)承保单4)定值保险

5)启运通知单6)海运保险单

7)调换品8)索赔表

9)估损员报告10)保险商

eEnglishequivalentofeachofthefollowingterms:

1)ChinaInsuranceClauses(CIC)2)Insurancecertificate

3)FreeFromParticularAverage

(F.P.A.)

4)GeneralAverage

5)WithParticularAverage(W.A.

/W.P.A.)

6)franchise

7)insurer8)Theft,Pilferageand

Non-Delivery(TPND)

9)InstituteCargoClauses(ICC)10)insured

eachofthefollowingblankswithaproperpreposition:

1)from2)to3)by4)on

5)with6)against,

at/for,plus

7)under8)in

tandcorrectthemistakeineachofthefollowingsentences:

1)…ifyoucouldletusknow…2)…notbeengreatlyaffected

by…

3)…thegoodscoveredbyS/CNo.

1234…

4)…alargeamount/quantityof…

最新整理

5)…paytheinsuredapartor…6)…adisinterestedpartyto

settle…

7)…torequestyourimmediate

attention…

8)…aproformainvoicebe

obtainedto…

9)Theprincipalstaplefood…10)…willcompensateyouif…

theblankswiththegivenverbsintheirproperformsandwith

modalverbswhennecessary:

1)wouldbeobliged,covering2)beborne

3)explaining,offer4)havebeeninsuring

5)haveclaimed6)found,hadbeendamaged,seemed

theonewordorphrasethatcorrectlycompletesthesentence

orthatmeetstherequirementspecificallysetout:

1.B2.D3.B4.D5.D6.D7.D8.D9.B10.A

atethefollowingsentencesintoEnglish:

allyeffectinsuranceagainstallrisksandwarriskfromportto

portat110%ofinvoicevaluewithourinsurers.

rewewillhavetoaskyoutoholddamageditemsforourinspection

todeterminethecauseofdamage.

request,wewillcoverthegoodslistedbelowagainstallrisksfor

anamountof50%abovetheinvoicevalue,andchargetheextrapremiumto

youraccount.

wellawarethatthegoodswereshippedcleanonboardthecarrying

retheinsu入我相思门知我相思苦赏析 red,wouldyoupleasefileaclaimwithyour

underwriters.

letusknowifyoucanarrangeanopencoverforUSD1,200,000against

allriskstoinsureourconsignmentstobeshippedtothemajorportsin

SoutheastAsia.

nEnglishletterinthefullcorrectlayoutbasedonthe

informationorinstructionsgivenbelow:

PRIMEGROUP

Seosomun-Dong,2-gu,Chung-gu,Seoul,Korea,Tel:(82-2)2670000Fax:

(82-2)2670001

August12,201-

AiZhiguo

最新整理

ExportManager

.

2345XizangRoad

Shanghai200010

China

,

ThankyouforyourfaxedreplyandtheattachedprospectusforthePICC.

ForallourfutureorderstobeplacedasofSeptember1,wehavedecided

tohaveinsuranceeffectedatyourendagainstallrisks,warehouseto

warehouse,for130%oftheinvoicevalue,andwillbearthepartofpremium

thatexceeds110%.

Wehopethatourproposalwillmeetwithyourapproval./Pleaseconfirm

thatourproposalisacceptabletoyou.

Sincerely,

YiMinHwan

Pre佛经经典名句300句 sident

Unit6

I.

1.

6.

B/D

B/D

2

.

7

.

A/B

A/B/C

3.

8.

D

C/D

4

.

9

.

C

B/C/D5.

10

.

B/C

A/B/C/D

II.

ladtohaveobtainedyournameandaddressfromour

Commercialcounsellor’sOfficeandlearnedthatyoucansupply

aspecialkindofdetector,ModelDA-880k,whichcantestthe

degreeofairpollution.

younothavewhatwewantbutasimilararticleofbetter

quality,pleasesupplyitinstead,providedthepriceisnotmore

than10%higher.

ested,weshalldrawonyouat60days’sightforthe

amountofourinvoice,acopyofwhichisenclosedandthe

originalsenttothebank.

urL/Creachedyouasearlyasthebeginningoflastmonth,

最新整理

III

.

IV.

V.

VI.

wehopeyouwillmakedeliveryatthestipulatedtime,forany

delaywillcauseusgreatinconvenienceandconsiderable

financialloss.

asaslightdelayowingtothebreakdownofamachine,

whichhelduppackingfortwodays,butasweknewitwouldnot

affectthedeliverylimit,wedidnotinformyou.

toensure,reach,follows,iswrapped,beingpacked,separated,to

hold,aresecured,hasanswered,receiving

onsareused,pleases所见古诗袁枚 upplyeachchemicalinstrong

polythenebagstoensureprotectionfromdamp.

casereinforcedbybattenswouldmeetyourrequirements

andbemuchcheaperthanasolidwoodencase,astheformerwould

benon-returnable.

evariousitemsofyourorderarecompleteinour

warehouse,wewillpackthemintobundlesofsuitablesizefor

shipment.

,covered

withwaterprooffabricandstrappedverticallyandhorizontally

withmetalbands.

ishedpartsofthemachinearetobewrappedand

generouslypaddedtoavoidscratchingandknockingagainstthe

container.

cratesforgoodsofthetypeyounamearecompletely

enclosedbyplywood,andfirmlybattened.

ordersareputupinstrongcases,cleatedand

ackingandstuffinginsidethecasesgives

protectionfromvibrationandjarring.

dersarewrappedinpolythenebagsandthenpackedin

tins,thelidsofwhicharesealedwithadhesivetape.

andalldelicatepartsaretobewrappedinsoftmaterial

nturnaretobe

packedincasesinsuchamannerthatmovementinsidethecases

isimpossible.

youontheattachedsheetfulldetailsregardingpacking

ustbestrictlyobserved.

rtoreducedamageintransittoaminimum,wehaveto

insistthatthegoodsbepacked/onhavingthegoodspacked/

onyourpackingthegoodsinsturdywoodencases.

nsparentpackagingenablesthecustomertoseeclearly

/offersthecustomeraclearviewofthegracefulshapeandthe

最新整理

VII

.

beautifulcolorsoftheporcelaininside.

nsparentpackagingfacilitates/issuitableforsales

insupermarkets,departmentstores,andotherretailoutlets.

cartonscutdownpackingcosts,ourcustomersareworried

thattheunderwritermayshirkhisresponsibilityandrefuse

compensation,shiftingtheblameontopackinginunseaworthy

cartons.

discussedthematterofpackingwiththemanufacturers

severaltimesandcanassureyouoftheirfullcooperation.

WethankyouforyouletterofJune26,andwouldliketoconfirm

thatwearestillofferingourPhoenixrangeatthepricesquoted

urethatyoufindtheseprices

quitecompetitive.

Meanwhile,weunderstandyourconcernoverpackingandwishtogive

youthefollowingdetails:

Eachvaseiswrappedinapolybag,andthenputinafoamedplastic

casing,

boxesarepackedinspeciallydesignedpolythene-linedstrong

cardboardcartons,twelvetoacarton,sothatnomovementinside

thecartonsispossible.

Besides,ontheoutsideofeachcartonareclearlystencilledin

fadelessinksuchwarningmarksas“FRAGILE”and“HANDLEWITH

CARE”.

Wehopeyouwillagreethatwehavetakeneverypossibleprecaution

toensurethesafetransportationofourproducts.

Welookforwardtoreceivingyourorder.

Sincerelyyours

Unit6TYKey

eChineseequivalentofeachofthefollowingterms:

1)（集装箱）租箱费2)原产地证书

3)毛重4)商业发票

最新整理

5)习惯性包装6)尺寸

7)批号8)装载图

9)指示性标志10)裸装货

eEnglishequivalentofeachofthefollowingterms:

1)neutralpacking2)packinglist

3)metricton4)barcode

5)consignor/consigner6)countryoforigin

7)tare8)shippingmark

9)open-topcontainer10)trademark

eachofthefollowingblankswithaproperpreposition:

1)against2)of,after3)at,over4)round/around

5)in6)with7)by8)to

tandcorrectthemistakeineachofthefollowingsentences:

1)…arrange(for)oursales

representative…

2)…chargeusforthe

additional…

3)…isinchargeofthematter.4)…tohandleimportandexport…

5)…containing25separate

articles.

6)…toreceiveroughhandling…

7)…benearingcompletion…8)…wouldthereforecomprise50

containers.

9)…keepthepackageassmall

and…

10)…eachcontaining12cans.

theblankswiththegivenverbsintheirproperformsandwith

modalverbswhennecessary:

1)supplied,hasbeenplaced/was

placed

2)mustbe

3)weighing4)tohold

5)shows6)toremove,hadformed

7)mustnot/arenotto/donot

exceed

8)bepacked

theonewordorphrasethatcorrectlycompletesthesentence

orthatmeetstherequirementspecificallysetout:

1.B2.D3.B4.D5.A6.A7.C8.D9.C10.D

最新整理

atethefollowingsentencesintoEnglish:

lensweatersunderyourorderHW3645arepackedeachinacardboard

box,fivedozentoafirmcardboardcarton,andthewholeconsignment

comprises1000cartons.

daskyoutobeparticularlycarefultosealeachboxintoawatertight

bagwerecommendplasticbeforepackingintocases.

40crates,eachcratecontaining6strong

cardboardcartons,whichinturncontain24tinseach.

eofthecountryoforiginaswellastheshippingmarksshallbe

itionalmarksotherthan“Handlewithcare”are

toberemovedfromthecrates.

inepartshavebeenwrappedinwater-proofedmaterialandpackedinto

cratesmeasuring6\'x3\'x3\',whichhavebeenmetalstrappedsoastoeliminate

damagebyroughhandling.

nEnglishletterinthefullcorrectlayoutbasedonthe

informationorinstructionsgivenbelow:

HENGSHANELECTRONICSCOMPANY

1438QiushouStreetChangshaHunan

China

Tel:Fax:(0731)700

0001ZipCode:410000

May14,2012

imao

ExportManager

HengshanElectronicsCompany

1438QiushouStreet

Changsha,Hunan

China

:

Wewouldrefertothe2880cordlesstelephonesunderourorder#AS-120.

Werequirethateachtelephonesetbesealedintoaplasticbagandthen

bepackedinabeautifully-designedcardboardbox,36boxestoacardboard

tonsaretobepiledinstacks

of8andbeplacedonpalletsmeasuring120x180cm,eachpalletthen

beingcoveredwithsheetplasticandstrappedwithbands.

Weareattachingourdesignfortheabove-mentionedcardboardboxes.

最新整理

Pleaseconfirmthatyoucancomplywithallourrequirementsstatedhere.

Sincerely,

ZhouShimao

ExportManager

Unit7

I.

leasedtohavereceivedyourL/CNo.F-07567butregret

tofindthatsometermsinitdonotconformtocontract

thereforerequestedtomakethefollowing

amendmentsimmediatelytoenableustoeffectshipmentintime.

hepresentcircumstances,ourusualpracticeistoreturn

sideringthecloserelationshipbetween

us,wenowaskyoutoreducethepriceby40%andreimburseus

immediately.

tomersherehavealwaysbeensatisfiedwithyour

r,someEuropeanmanufacturershaverecently

launchednewmodels,

oftheincreasedcompetition,wewonderwhetheryoucanimprove

yourpresentdesigns.

receivedyourinquiryofOctober18andappreciateyour

information,our

giveyouageneralideaofthevariousmodelswedealin,weare

enclosingourlatestleafletsforyourreference.

seensamplesofyourproducts,wearepreparedtogive

thematrial,providedyoucanguaranteedeliveryonorbefore

losedorderisplacedstrictlyonthis

condition.

II.1.

2.

3.

4.

5.

hereis,nth,ds

ct

for,e

ontrary

nce

ng,r

ircumstances,u,ngdelivery

uty,t/have

ouinconvenience,,ly

committed,/fully

最新整理

6.

7.

8.

9.

10

.

/

III

.

IV.

V.

ordered,havebeendespatched,arranged,(are)numbered,is

arriving,sailed,havebeenhanded,opened,willpay,willbe

leasedtoinformyouthatyourorderno.32hasbeen

despatched,,inaccordancewith

yourinstructions.

oftheurgencyoftheorder,wehavedespatchedittoday

byair,sothatthegoodsshouldreachyoutomorrow.

esaresubjecttoalterationwithoutpriornotice,except

inthecaseofspecialcontract.

connectionsthroughouttheworldandasaresultofour

wideexperiencewecanadviseyouonsuitablepackingandmethod

oftransportforanycountrytowhichyouwishtoexport.

avebeeninformedinoneofourpreviousletters,the

usersareinurgentneedofthemachinescontractedandarein

factpressingusforanearlydelivery.

alreadyexecutedthatpartofyourorderwhichwecould

aindermaybesubjecttoadelayof

fourtosixweeks.

lbegladtoknowfrequencyofsailings,lowestratesfor

largeshipments,andgroupageratesforsmallconsignments.

dsunderyourorderNo.297havebeenpackedandareready

fordespatch,andwewouldbepleasedifyouwouldfillup,sign

andreturntheattachedinstructionsformassoonaspossible.

savebothtimeandmoneybylettingushandleallshipping

andCustomsformalitiesforyou.

styouinintroducingourproductsintoyourmarketas

earlyaspossible,weagreetoadvancetheinitialshipmentof

1/3(onethird)ofthetotalquantityfromJune/Julyto

April/May.

最新整理

VI.

VII

.

ntityofthisparceltobeshippedtoyourportissosmall

eforehopethat

thewording“Transhipmentisallowed”canbeincludedinthe

contract.(OR:Sincethequantityofthisparcelistoosmall

toinduceanyvesseltocallatyourport,wewishtohavethe

clause“transhipmentisallowed”indicated/statedinthe

contract.)

nerizedtransportationowesitsgreatpopularitytoits

easyoperation,speedycirculation/distributionofgoodsand

directforwardingofcommoditiesfrommanufacturers’premises

/thepointofmanufacturetosupermarkets.

ghourL/Cwasopenedtwomonthsago,weregretthathaving

contactedourlocalforwardingagentsseveraltimeswearetold

thattheshiponwhichyouassertshippingspacehasbeenbooked

hasnotyetreachedyourport.

isappointedthatSpeedsureCyclesLtd.,towhomwe

entrustedtheshipmentofyourorder,failedourexpectation,

andwehavetoapologizeforthegreatinconveniencecaused.

anttohavethegoodsshippedincontainers,weshall

,weshallshipthegoodsinour

customarypacking.

Re:OrderNo.896S/CNo.980927

FromyourletterofOctober20concerningthecaptionedS/C,we

understandthatinsteadofthestipulatedtwoequalshipmentsin

JanuaryandFebruary,1999respectively,younowwishtohave80%

ofthetotalquantityshippedinNovemberandthebalanceinDecember

thisyear.

Inreply,wewishtoinformyouthatalthoughwehavetherequired

quantityinstock,yourrequestcametoolateforNovembershipment,

especiallybecausedirectsailingsforyourportarefewandfar

s,therelevantL/Cisyettobeopened.

Therefore,wewouldsuggestthat80%ofthetotalquantitybeshipped

inDecemberthisyearandtheb弘历到底是谁的儿子 alance20%inJanuary,1999,provided

yourL/CreachesusnotlaterthanNovember20.

Pleaseletusknowpromptlywhetherthisarrangementisconvenient

toyou.

最新整理

Unit7TYKey

eChineseequivalentofeachofthefollowingterms:

1)租船合同2)船运公司

3)结关代理人4)装船要求

5)发货人6)运输

7)直达轮8)舱位

9)运输方式10)托运人

eEnglishequivalentofeachofthefollowingterms:

1)airwaybill/AWB2)carrier

3)oceanbilloflading4)rollon/rolloff

5)clean,shippedonboardbillof

lading

6)throughbilloflading

7)timecharter8)consolidation

9)portofdischarge10)timeofshipment

eachofthefollowingblankswithaproperpreposition:

1)Upon/On2)In3)by4)along5)via

6)into7)to8)from9)before10)at

tandcorrectthemistakeineachofthefollowingsentences:

1)…supplythegoodswerequire,…2)…thedelayinshippingthis

order.

3)…adviseourcustomersof

shipment.

4)…thevesselyouaskedfor.

5)…willbekepttoaminimum…6)…inspeciallyinsulated

plasticcontainers.

7)…theBs/Laretobe…8)…werequirethemtobe

forwarded…

9)…areavailabletoreach

London…

10)…thecaptionedorderhas

been…

theblankswiththegivenverbsintheirproperformsandwith

modalverbswhennecessary:

1)isrunning2)toarrive

最新整理

3)is4)isbeingdealt,willbesent

5)willship6)toensure

7)havealreadybeenshipped,sails8)tobeshipped

theonewordorphrasethatcorrectlycompletesthesentence

orthatmeetstherequirementspecificallysetout:

1.A2.C3.B4.A5.B6.A7.C8.D9.A10.D

atethefollowingsentencesintoEnglish:

ladtoinform

youthatyourorderedgoodsarereadytobeshippedontheMVPolarisat

Qingdaoon20ththismonth.

arlytwomonthssinceweopenedourL/C,soweareeagerto

learnaboutsuchdetailsofyourshippingarrangementsasthename

ofthecarryingvessel,theETDandtheETA.

ustomersareinurgentneedoftheconsignment,pleasearrangeto

chargethedifference

inthecostofcarriagetoouraccount.

arrangedroadtransporttoDalian,whereourshippingagentswill

e/Qianjin,whichisduetoarrive

atAntwerponMay27.

223,theportofdischargehas

adviseyourshippingcompanyaccordingly.

nEnglishletterinthefullcorrectlayoutbasedonthe

informationorinstructionsgivenbelow:

August8,201-

RaymondEastwood

GlobalSalesManager

HuameiAutomobilesCorporation

888XiandaiR《竹石》清 郑燮拼音版 oad

Shanghai,China

od:

I’mpleasedtotellyouthattheRO/ROdockedatHongKongbecauseof

thetyphoonwillsailtomorrowandisduetoarriveatYangshanDeep-water

HarboronAugust12.

最新整理

Pleaseconfirmthatyouwillarrangeforthe300SUVswehaveorderedto

ohavetheexacttimeofdeparture

sothatwecaninformintimeourunderwritersofthesailingoftheRO/RO.

Thankyou.I’mlookingforwardtoyouradvice.

Sincerely,

LamYewLung

CEO

Unit8

I.1.

6.

D

A/B/C

2.

7.

A/C

A/B/D

3.

8.

B

A/C/D

4.

9.

B

C

5.

10.

C

B/D

II.1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

s”insteadofone-dozencartonsD.(PlaceDbetween

AandB.)

B./,D./

D.(EitherplaceDatthebeginningofthesentence,orcrossit

outandchangeBinto“smallfirms\'entry”.)

ceivedwiththanks,,rmyou,D.

(PlaceDrightafterB.)

ailableitems

s,\'itein

workmanship,ythe/thevery

thepricebyUSD2.--,d,ansion

of,ss

eitwith,20%,tthinkitis,D.

toconcludeatransaction

D./

lowing/thefollowingseveral,m

III.

IV.

havegiven,toopen,covering,isstipulated,beshipped,would/will

appreciate,would/willfax,airmail,listed,is/hasbeeneffected

gardtotermsofpayment,weregretbeingunableto

consideryourrequestforD/Aat60days\'sight.

letusknowuponreceiptofthisletterwhat

difficultiesyouactuallyhaveinopeningtheL/C.

最新整理

V.

VI.

VII.

r,ongoingthroughyourL/CNo.123weregretfullyfind

severalclausestobeamended.

ourregret,weareunabletocomplywithyourrequest

foranextensionofourL/CNo.789becausethepresentimport

regulationsdonotpermitanyextensionofimportlicence.

rewewillmakedeliveryonaD/Pbasisif,byanychance,

weareunabletoshipyourorderintime.

6.

msofpaymentarebyconfirmed,irrevocableletterof

creditavailablebydraftatsight,reachingusonemonthaheadof

shipment,remainingvalidfornegotiationinChinaforanother21

daysaftertheprescribedtimeofshipment,andallowingtranshipment

andpartialshipments.

timebeing,therefore,weregretourinabilityto

acceptD/Ainanytransactionswithourbuyersabroad.

tablythereisnonewsfromyouuptothepresentmoment

aboutyourL/C,whichshouldhavereachedusbytheendoflastmonth.

amendL/CNo.99S086toread“Transhipmentallowed”,

anddeletetheclauseaboutinsurancepolicyasthistransactionis

concludedonCFRbasis.

countryhasnoconsulateinthiscity,itisour

practicetohavetheinvoicecertifiedbytheChinaCouncilforthe

amendyourL/Caccordingly.

6.

thatyoucanrecommendtousaBritishcompany

specializingintheimportofChinesesilks.

dappreciateyourextendingtheL/CtoJune30thandJuly

21stforshipmentandnegotiationrespectively.

asthegoodsunderyourL/CNo.567areshipped,we

shallletyouknowbyfaxandairmailtoyoucopiesofalltheshipping

documents.

uantityofthegoodstobeshippedtoyourportisso

smallthatnovesselsagreetocallthere,wehavetorequestyou

最新整理

VIII.

toinsert“Transhipmentpermitted”inL/507.

urletterofSeptember2,wehavelearnedthatyouhave

establishedL/CNo.I-SF1064againstthecaptionedS/C,but

unfortunatelyithasnotreachedusyet.

6.

DearSirs,

FollowingtheinstructionsgiveninyourletterofAugust12,our

manufacturershaveredoubledtheireffortstomeetyouradvanced

owpleasedtoinformyouthatthegoodsare

readyforshipment.

Muchtooursurprise,however,thecoveringL/Chasnotreachedus

immediatelycheckwithyourbanktoensure

ise,weshall

notbeabletomakedeliverywithinthetimelimitagreedupon.

Inordertoavoidpossiblesubsequentamendments,pleaseseetoit

thattheL/Cstipulationsareinexactaccordancewiththoseofour

S/CNo.7890.

Sincerelyyours

DearSirs

L/-00085933

WearepleasedtohavereceivedthecaptionedL/Cforthe1,000metric

ofitstermsarefoundtobe

notinconformitywithS/Cstipulations,wehopeyouwillmakethe

followingamendmentstoenableustoeffectshipmentwithinthe

contractedtimelimit:

eandplaceofexpiryshouldread“December20,1998,

inDalian.”

untinfiguresandwordsshouldrespectivelybe

“USD185,000”and“SayUnitedStatesDollarsOneHundred

Eighty-fiveThousandOnly.”

ding“with5%moreorlessallowed”shouldbeinserted

forbothamountandquantity.

最新整理

uranceclauseistobedeleted.

tractnumbershouldbe28KG603.

6.

Welookforwardtoyourearlyamendments.

Yourssincerely

Unit9

I.1.

6.

A

C/D

2.

7.

A/B/C/D

C

3.

8.

D

A/D

4.

9.

A/B/C

A/C/D

5.

10.

B

B

II.1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

eration,mount,

able

ehavegiven,

ipulated,,ped,D.30daysafter

ourreceiptof

checked,edgoods,nd,D.

unsatisfactory

ceived,evant

ering,ual,ce,2%

,ivingyour

/C,lpoints,C./,OR:

conformitywith

lude,ction,nus/withyou

III.

IV.

V.

havebeentrading,havebeencleared,began,hadbeenestablished,

wouldbesettled,feel,haspassed,tobeeffected,place,are,might

beapproached,hearing

outelluswhethertheycanberepliedontosettletheir

accountspromptly?

foundthatthisfirmhashadtoberemindedseveraltimes

tosettletheiraccounts.

leasedtoinformyouthatwearereadytoacceptpayment

byD/Pasaspecialaccommodationduringthissales-pushingstage.

ourusualpracticetomakepaymentbyD/Patsight,

wewouldlikeyoutoacceptthesetermsforthistransactionaswell

最新整理

VI.

asforfuturebusiness.

wewouldliketohaveyouasoneofourcustomers,we

regretourinabilitytodobusinessonthebasisofD/A.

6.

der&Kernhavegivenusyournameastheir

dthereforebemuchobligedifyoucouldprovideus

withdetailedinformationabouttheircreditstatus.

ormationabouttheirfinancialstandingandcommercial

integritywillbemuchappreciatedandtreatedasconfidential.

youhalfway,wesuggestthat40%oftheamountbepaid

byT/TandthebalancebyirrevocableL/Cat90days\'sight.

rtopavethewayforyoursalespromotion,weagreeto

makeanexceptionandacceptpaymentby45-daybillofexchange,

documentsagainstpayment.

notedyourrequestforpaymentbyD/Aandwillrevert

tothematterwithyouwhencircumstancespermit.

6.

ofthesmallamountofthistransaction,weareprepared

toacceptD/Pat60days\'sight,butthisisnottobetakenasa

precedent.

ore,weregretthatforthetimebeingwecannotaccept

D/rcanwemake

anexceptionofyourcase.

oughwewouldlikeverymuchtoassistyou,weareunable

tomakeanyarrangementscontrarytoourusualpractice,especially

atthebeginningofourbusinessrelations.

ghweusuallydobusinessonthebasisofsightL/C,we

arealsowillingtodiscussothermodesofpayment.

ee,wetemporarilyfinditdifficulttoremitthetotal

r,theaccountswilldefinitelybeclea叶绍翁是哪个朝代的 redearlynext

month.

,

最新整理

FurthertoourexchangeoffaxesonJuly8,wearepleasedtobeable

toinformyouthatyourrequestfornewpaymenttermshasbeen

accepted,andthattheywillcomeintoeffectwhenyouplaceyournext

orderwithus.

Aswediscussed,futuretransactionswillbeplacedonaD/Pbasis

withpayment30daysaftersight,andwewillensuredeliverytoyou

withintwomonthsofreceivingyourorder.

Wearelookingforwardtoanearlyorderfromyou.

Yourssincerely

Unit10

ngCustomerComplaints

,dissatisfied

customerswhosilentlytakebusinesselsewhereareafarworseproblem

merwhocomplainscanusuallybe

ssesshouldtakethetimetosolicitfeedbackfrom

theircustomers,especiallyunhappyones.

Ideally,mer\'s

ustomer

cannotbereached,oradiscussiondoesn\'tresolvethesituation,a

ase,aletterconfirmingthedetailsof

theconversationshouldbesent.

Whetherthecustomer\'scomplainthasanybasisornot,theletter

writerneedstoacknowledgeinsomewaythatthecompanywelcomes

eminglyfrivolous

complaintscanrevealsignificantneedsforimprovementincustomer

eofthelettershouldreflectthefactthatcompany

peopleareapproachableandreadytohelpifpossible.

omplaintisjustified,thecompanyshould

respondimmediately,offeringto“makethingsright”ifpossible,

orofferingalternativesolutionsifthat\'e

ll,mistakeshappen,even

ompanyhasmadeanerror,admitit

ecustomersareso

accustomedtoshabbytreatment,promptnessinsatisfyingthemmay

最新整理

II.

III.

y

commenttoothersonthecompany\'sunusualresponsiveness.

hereisintheapproachyoutake.

the

\'sfarharder

there\'sanyelementoftruthinwhatthecustomerissaying,itis

bettertoagree(andmakethingsright,evenifitcostsmoney)than

rly,incasesof

misunderstanding,thethrustisforthecompanytotakeatleastpart

oftheresponsibility(amiscommunicationhastwopossiblecausesa

garbledmessageoraninattentivereceiver.)

elievethecustomerisunjustified,ask

forclarificationitmaybethathehasnotexpressedhimselfwell

andthecomplaintistheresultofasimplemisunderstandingthatcan

reunabletorespondpositively,an

honest,straightforward“no,”alongwiththereasonsforthe

refusal,ompanyisnotresponsible,suggestthe

actionthecustomercantaketogetsatisfactionelsewhere,without

\'sunlikelythecustomeristrying

tocheatthecompany,andaccusinghimofthatwillincurundying

peofillwillcanspreadtoothercustomersofyour

company.

Tosumup,respondpositivelyandpromptlytoallcomplaintsand

considereventhemostvituperativeattackasprovidingvaluable

informationaboutcustomerrelations.

Howtocomplain.

Studentsshouldmarkthesentenceswith“S”forcomplaintsthat

wouldbespokenand“W”ould

alsoarrangewrittenandspokencomplaintsinorderofformality,with

theleastformalstatementsattheheadofthelistandthemostformal

atthefootofit.

Spokenphrases:informaltoformal

\'tunderstandwhy…

othink…

tbelievethat…

implyingthat…

c.I\'msorrybutIcan\'tseewhy…

最新整理

IV.

V.

d.I\'msorrytohavetosaythis,but…

Writtenphrases:informaltoformal

appointedin…

atall/farfromsatisfiedwith…

tingtocomplainabout…

ourattitude…

toyouafortnightago,but…

HowtoRespondtoaComplaint

Withtheirpairworkpartner,studentsshoulddecidewhichsentences

re

alsosomeneutralresponsestocomplaints,notindicate

apositiveornegativeresultforthecomplainer.

ThosephrasespromisingaPOSITIVEresulttothecomplaintare:3,

4,5,6,8.

ThosephrasesindicatingaNEGATIVEresultare:9,10,11,12,13,

14,15.

ThosephraseswhichshowaNEUTRUALattitudeare:1,2,and7.

Afterthepairshavecompletedthesentences,itmightbewisetocheck

tthemtoworkouthowtheywouldreplytoeach

letter.

Thesearesuggestedcompletionsandreplies(theyareopento

discussion):

…Wouldyoupleaselookintothismatter?Wecanonlyassumethat

thisshippingnotewassentinerrorandthatthegoodshavenotbeen

dispatched.

REPLY…patchmanager

discoveredatthelastmomentthatyourorderwasincompleteandhe

delayedtheshipmentuntilthemissingpartshadbeenfound.

Unfortunately,theshippingadvicehadalreadybeenpostedandwe

failedtoinformyouofthedelay.

Iampleasedtoinformyouthatthemissingpartshavenowbeenpacked

andthecompleteorderhasleftourworkstoday.

…Willyoupleasearrangeforthemissingitemstobeshippedtous

atonce?

REPLY…urorder

wasplaced,wehadjustbegunusingnewboxeswhichcontain100items.

er36boxesareontheir

waytoyounow.

最新整理

Iamwritingyou…

DearCustomer,

Iamwritingtoyoutoexplainthereasonsfortheverypoorservice

havereceived

havewrittenandnotyetreceived

havetriedtocallusandnotbeenabletogetthrough.

WehavetenCustomerServicelineswithstafftomanthem,butonce

correspondencestaffareworkingallhourstocatchup.

Therealproblemgoesbackalongwayandrelatestoourgrowthfrom

kingprocedures

havebasicallynotkeptupwithourexpansion.

Lastyear,ouroldcomputerwasreplacedwithnewhardwareand

software,whichweweretoldwouldsolveallourproblemsandcould

unately,thiswa饮酒二十首其五 snotthecase

andthespeedofprocessingorderssloweddown,eventhoughourstaff

wereworkingroundtheclock.

Wewerejustabouttoabandonthesystemandreverttoourold

proceduresforprocessingorderswhenanewversionofthesoftware

eededupthesystemandwearenowcatchingup

ndofthemonthwewillbe

completelyuptodate.

Iknowyoudon\'tyourorders

seyouthatinfuture

youcanrelyonustodothisandtorespondtoyourinquiries

courteouslyandefficiently.

Ifeelthatweoweyouanapologybutactionsspeaklouderthanwords.

Wehavetakenonmorestaff,acquiredanewwarehouseandinvested

heavilyincomputersystems,alltoprovidetheservicewhichyouneed

andofwhichwecanfeelproud.

Toendonapositivenote,ournewcatalogueisenclosedandIamsure

youwillagreethatournewproductrangeisevenmoreattractiveand

orkinghardtocontinuetoimprove

ourserviceandIhopewecancountonyoursupportinspiteofour

recentproblems.

最新整理

Yourssincerely.

Unit11

I.

II.

Dealingwithagencies

Thisisforreferenceonly,sincestudentsmayhaveothercorrect

answersandwritethemoutinawaydifferentfromwhatisshownhere.

Whenseekinganagency,theapplicantwillstresstwothings:

ortunitiesinthemarketwaitingtobedeveloped.

ticularadvantagethatmaybeoffered.

Theapplicantwillmentionsuchsellingpointsasknowledgeofthe

market,numerousconnections,long-establishedpositionandwide

experience,theefficiencyofhisorhersalesorganization,the

facilitiesfordisplayofferedbyshowrooms,licant

mayalsogivenamesofpersonsorfirmsasreferencesandmentionthe

rateofcommissionexpected.

Sometimesapersonseekinganagentwilltakethefirststepandmake

ecase

oftheapplicantseekinganagency,referencewillbemadetothe

marketwaitingtobedeveloped,butconcentrationwillrestonthe

specialmeritsoftheproductinanefforttopersuadethe

portanttoconvincethe

prospectiveagentthattheproductisboundtosellwellbecauseof

itsexceptionalquality,itsparticularuses,itsmoderateprice,

etc.,andbecauseofthepublicitywithwhichitwillbesupported.

Whenofferinganagency,itisnotpossibletoincludeallthe

details,butenoughinformationmustbegiventoenablethe

etoinclude

basicinformationgivesrisetounnecessarycorrespondence.

Thetermsofagencyaresometimessetoutincorrespondencebetween

theparties,butwheredealingsareonalargescaleaformalagreement

ouldbedraftedbyasolicitor,or

alternativelybyoneofthepartiesinconsultationwiththeother.

Matterstobecoveredinsuchanagreementmayincludeall,orsome,

ofthefollowing:

最新整理

ureanddurationoftheagency.

ritorytobecovered.

iesofagentandprincipal.

hodofpurchaseandsale.

sofcommissionandexpensestobeallowed.

erninglaw.

dingofreports,accountsandpayments.

angementsofarbitrationintheeventofdisputes.

9.

Logicalorder15,11,7,2,8,13,5,3,9,14,1,10,12,4,6